The One Question That Immediately Puts You On Track For Results
In last month’s article How To Stop Convincing Your Clients To Change—Gather 5 Essential Components of Information That Turbo Charges Change, I described the basic components involved in effective problem-solving.
These five basic components, known by the acronym S.C.O.R.E. (Symptoms, Causes, Outcomes, Resources and Effects) represent the minimum amount of information coaches need to help their clients change and heal:
- Symptoms are typically the most noticeable and conscious aspects of a client’s problem.
- Causes are the underlying elements responsible for creating and maintaining the symptoms.
- Outcomes are the particular goals or desired states that would take the place of the symptoms.
- Resources are the underlying elements responsible for removing the causes of the symptoms and for manifesting and maintaining the desired outcomes.
- Effects are the longer-term results of achieving a particular outcome.
There are specific questions connected to each component that will allow you to understand your client’s perspective. In this article I offer one key question to elicit symptoms from your clients so you can get the “right” information, leading you to take the most effective action.
The one key question for symptoms is this:
In which context do you experience your symptoms?
This question is intended to reveal whether your client experiences the symptom within a specific event or context or whether the symptom is experienced in several contexts. For example, your client may feel nervous only when making presentations. Or your client may feel anxiety across many contexts in relating to people.
If the symptom occurs during a specific event, context-specific resources to build confidence—such as changing how your client pictures the event or adding resources of confidence and enjoyment—may be sufficient.
But if your client feels nervous across many contexts, then the intervention needs to address a “deeper” level within the client. It is likely the client identifies with being a nervous person, and the resources will need to be more robust. Coaches then need interventions to transform the client’s limiting identity and create an identity capable of creating the results the client wants. For example, asking, “Who will you be when this issue is far behind you?” will begin to open your client’s mind and call her/him forward to future possibilities. Sometimes interventions are also needed to relieve limiting childhood events and beliefs.
While training high-level coaches in belief-changing techniques, I have found that a common major error is not discovering the depth of clients’ issues right from the start. This leaves both coach and client disappointed when the suggested actions don’t create immediate results.
This question helps you immediately recognize the depth of the issues and sets you and your client on the most productive track.
So with your next three clients, ask,
In which context do you experience your symptoms?
I would love to hear how well this approach works for you. Share your feedback and comments below.
P.S. Do you want to reprint this article? Please do. Just be sure that it remains intact and includes the following bio.
About Terry: Terry Hickey, M.S., is a Certified NLP Professional Coach, Business Trainer and Consultant, a Certified Master Practitioner of Neuro-Linguistic Programming and the co-owner of NLP Advantage Group. Originator of the Belief Breakthrough Method™, Terry specializes in teaching coaches and entrepreneurs how to rapidly resolve limiting beliefs about wealth and success. His tips and strategies can help you launch yourself into the future you want… NOW.http://terryhickey.com/
